Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are usually processed within 1–2 business days after payment confirmation. Delivery times vary depending on your location.
Once your order is shipped, you’ll receive a tracking number via email so you can follow your delivery status in real-time.
Creating an account is quick and easy:
Click on the “Account” icon at the top right of the page (or go to https://stethoscope.com.ph/my-account/).
If your order hasn’t been shipped yet, you can still update your shipping address:
- Contact us immediately via email at [email protected] or send us a message on our website chat.
- Provide your order number and the correct address details.
Important:
Once your order has been shipped, we’re no longer able to change the delivery address. For this reason, we recommend double-checking your shipping details at checkout before placing the order.
Once your order has been shipped, we’ll send you a tracking number via email. You can use this to monitor your delivery status in real-time.
If you haven’t received your tracking number within 1–2 business days, please check your spam folder or contact us at [email protected]
No — we do not store or have access to your credit card details.
All payments on stethoscope.com.ph are processed securely through trusted third-party payment gateways such as Dragonpay, PayPal, Visa, Mastercard, and GPay. These platforms use advanced encryption and comply with PCI-DSS security standards to protect your payment information.
At checkout, your card details are securely handled by the payment provider, and we only receive a confirmation of payment — never your actual card number.
Yes, applicable taxes are already included in the prices displayed on our website. The total you see at checkout is the final amount you pay—no hidden fees or extra charges.
Currently, we ship only within the Philippines. We deliver to all major cities and provinces — including Metro Manila, Luzon, Visayas, and Mindanao.
Whenever possible, yes — we’ll ship your entire order in a single package to keep things simple and reduce shipping costs.
However, in some cases, your items may arrive in separate packages if:
- Products are shipped from different warehouses
- One of the items is on backorder or pre-order
- A specific product requires special handling or packaging
If your order is split into multiple shipments, you’ll receive separate tracking numbers for each package and clear updates via email.
If you need to swap an item
Returns and Exchanges
We want you to be 100% satisfied with your purchase. That’s why we offer a 7-day return window from the date you receive your order.
Eligible returns must meet the following conditions:
- Item is unused, unopened, and in its original packaging
- Return is requested within 7 calendar days of delivery
- Proof of purchase (order number or receipt) is provided
Please note: Due to hygiene and safety reasons, we do not accept returns on used stethoscopes, opened ear tips, or personal accessories unless the item is defective or incorrect.
We’re really sorry for the mix-up! If you received the wrong item, please contact us within 3 days of delivery so we can make it right.
To report the issue:
- Email [email protected] with your order number
- Include clear photos of the item you received
- Describe the discrepancy (e.g. wrong color, model, or item)
Once verified, we’ll arrange a replacement or exchange.
We’re truly sorry your order didn’t arrive in perfect condition. Please contact us within 3 days of receiving your package so we can resolve the issue promptly.
Once your return request is approved by our support team, you may send the item to our authorized returns address:
We’re here to help! You can reach our customer support team through any of the following channels:
Email:
Send us a message at [email protected] — we typically reply within 24 hours on business days.
If you entered the wrong shipping address, please contact us immediately after placing your order.
If your order hasn’t been shipped yet, we’ll do our best to update the address before dispatch.
Important:
If the order has already been shipped, we may not be able to modify the delivery address. In such cases, we’ll assist you in coordinating with the courier, but delivery delays or return-to-sender fees may apply.
We understand that plans can change — if you need to change or cancel your order, please contact us as soon as possible.
If your order hasn’t been shipped yet, we can usually make changes or cancel it without issue.
Yes — for select products, we offer a pre-order option when they’re temporarily out of stock.
If the item is eligible for pre-order, you’ll see a “Pre-Order” button on the product page along with an estimated restock or shipping date.
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